SHIPPING POLICIES

You can always pickup your gear for free at our retail store in the Phoenix/Tempe area. Otherwise, we ship camping gear and gadgets anywhere in the US - like NetFlix does DVD's - just in a bigger box. We ship to your home; your motel along the way; or anywhere at or near your destination, such as any one of thousands of UPS locations. If you're flying in from overseas or cross country, we can ship gear to near your arrival airport for pickup there. We include a prepaid return label in the box; just swap out the labels when you're done and drop our box off at any UPS counter. You do not have to drop off the gear in the same city as the pickup location.

Shipping fees are actual UPS costs to and from our facility in Arizona to your designated point of delivery, usually arriving at least one full day ahead of your Start Date if ordered in time. We do not add a markup or handling fee. The shipping cost is in addition to our listed rental rate for each item. Your rental period does not include the transit times from and to Arizona; that's on us.That transit time ranges from 1 business day within AZ; 2 days to southern CA and Vegas; 3 days to WA and TX; 4 days to most Midwest and Southern states; and 5 business days to most locations on the East Coast.

A couple of important notes we've learned over the years - if you want us to ship to a motel, you should let them know in advance to expect a package, and be sure the shipping addressee you give us is to the person named on the reservation at the motel; otherwise they sometimes have trouble matching it up. If we ship to a UPS facility, keep in mind pickup hours vary from location to location, and few are open on Sunday's. See the 'locations' tab on the UPS site, or go to this link. Shipments to a 'UPS Customer Center' are the most reliable; gear is usually available first thing in the morning; and there are no pickup fees. Shipments to a 'UPS Store' are sometimes more convenient, but there will probably be a pickup fee charged by its independent owner. Some lodges at National Parks accept UPS shipments, but you should confirm that in advance as there may be special shipping-label instructions that vary from the address on their web site - just call and ask if they accept UPS shipments, and if there are any special instructions.

The shipping costs are based on the gear weight, box size and distance - whatever UPS charges us. See our video on gear size and shipping. The shopping cart will calculate the total costs after you have entered your desired delivery location (which can be different from your billing address). You can see in the shopping cart what the shipping cost will be before you enter any personal information. If the total weight of your selection exceeds 149 pounds, we may have to re-calculate the shipping cost manually and get back with you. If you want to pick up gear at our store, there is no shipping cost, but there is sales tax. If we deliver to a UPS Store, there will likely be a pickup/storage fee charged by the local owner. If we ship to a UPS Customer Service Center, there is no pickup fee. If you want us to ship to your hotel, you should let them know to expect a box to hold for your arrival.

Below are some sample estimated costs to refer to without working through the shopping cart. Deliveries to residential addresses run about $2 higher. To use the estimator below, note that commonly rented items such as backpacking tents, packs, sleeping bags and bear canisters weigh 3 - 6 pounds each. The shipping weight of each piece of equipment may be higher than it's actual weight if it is over-sized for its weight - which is the case with backpacks, sleeping bags and bear cans for example. In some cases, the shipping cost may be based on the size, not the weight of the box, and it can vary from zip code to zip code in the same general area.

Estimated one-way shipping costs from Arizona:

Destination

5 pounds

15 pounds

25 pounds

Chicago

$14

$20

$28

Cincinnati

$14

$20

$28

Dallas

$13

$16

$20

Denver

$13

$16

$18

Los Angeles

$12

$14

$17

New York

$15

$22

$30

Seattle

$14

$18

$22

Tampa

$14

$19

$28

For suggestions on trip preparation, what gear and essentials to take, and other helpful reference information, check out our Advice page.


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