HOW THIS WORKS

We rent camping and backpacking gear the same way NetFlix and others rent DVDs - make your selection; we ship it to you; and then you return it back to us with the provided shipping label when you are done. Camping gear is a bit heavier than a DVD, so shipping isn't free, but it's just as simple. You do not pay rent during the shipping transit time. When possible (almost every time), we target delivery for the day before your designated Start Date to build in a day's cushion to allow for any possible delay with UPS, but that day's cushion is not added to your rental period. Same thing on the back end; many trips end on a weekend and you can't drop off gear at UPS until Monday. So having the gear 8 days or so will still just be counted as a one-week rental. We're easy. You can also pickup and/or drop off gear at our retail store in Arizona if you're local or your travels have you nearby.

A good place to start is by clicking on the "Browse Rental Gear" tab at the top of the page. You can search for gear to rent by category or scroll through everything at once. You'll also see a few common supply items we have for sale. There are detailed descriptions on each item, and many have links to how-to videos and user guides.

If you are new to outdoor adventures and want some help on what to select, or have a question on any of our gear, just give us a call us at 480-348-8917 to speak with a real live person or check out the "Outdoor Advice" tab above. And if you really like to read, we've listed below just about every question we've ever answered over the past few years .

Please choose an FAQ Category:

About our Camping Equipment
About our GPS Equipment
The Rental Process
The Ordering Process
Delivery and Return of Equipment
Services for Groups



About our Camping Equipment

What type of equipment do you carry?
How can I find the gear I want?

I'm a beginner. What should I rent?

I'm an experienced camper/hiker. What do you have for me?

What should I do if I cannot find something I need.

What else other than your gear should I take on my trip?

How can I figure out which of your gear is best for me?

Will you sell the gear to me?

Where can I find your list of user guides for the gear I rented?



About our GPS Equipment

What brands do you carry?
Will the GPS "talk" to me?
What areas of the country are covered?
What countries do you GPS Units for?
What GPS is best for geocaching?
How difficult is the GPS to operate?
How is the GPS powered?


The Rental Process

Why rent instead of buy?
Why rent online instead of from a local store?
No, really - why should I rent from you?
How can I buy an item I have been renting?
You offer weekend to one-month rental terms. What if I need something different?


The Ordering Process
How do I place an order?
How do I make a change to my order?
How do I cancel an order?
What is your deposit policy?
How will the deposits and rental fees be charged to my credit card?
How far in advance must I place an order?
How do I pay by check instead of credit card?
How do I check out the status of an order or shipment?
How does the shopping cart work?
What payment methods do you offer?
How do you determine the reservation dates?
What can you tell me about your Prices and Shipping Costs?
Do you charge Sales Tax?


Delivery & Return of Eqipment
How do I know I'll receive my gear in time for my trip?
How do I track my shipment?
How do I get the gear back to you?
Where can I find your Shipping Policy and Procedures?



Services for Groups

Are group discounts available?
What services do you offer Groups, Outfitters and Guides?
What are your guidelines on Group Sales and Donations?



What type of gear do you carry?
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We carry tents, sleeping bags, backpacks, water filters, trekking poles, mattress pads and all of the accessories and incidentals you might need for an enjoyable turnkey camping experience. We carry top brands such as MSR, Kelty, Sierra Designs, Gregory, Marmot, Granite Gear and many more. Our gear is current model versions in new or like-new top condition. We also carry Garmin GPS units for backcountry trail use, US auto travel and international auto navigation.

How can I find the gear I want? RETURN TO TOP
We carry a much broader selection of camping gear for rent than any brick-and-mortar store - dozens of items, not counting size and color variations. Of course we have a retail store where you can pick up anything we carry online. Everything we offer is new model, high-quality gear suitable for any backpacking or camping adventure. From our Products Page, you can search by category of gear or brand name, or enter a key word to search on. See a complete listing of all of our gear here. Each product listing includes a brief description, a photo or artwork, rates for weekend to 1-month rentals, purchase price if applicable, a link to more detailed information on that item, and links to related gear of possible interest.

Not sure of what you need for your particular trip? Check out our Advice Page for trip suggestions, gear guides, gear owners manuals and much, much more. Or, we'll be glad to answer any questions or address your special rental needs - contact us here.


I'm a beginner. What should I rent?
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Same thing as an outdoors veteran! What kind of trip do you plan to take? Are you going for a short or long backpacking trip? What will the temperature ranges be? Will you be spending the night at an established, full-service campground, or out on the trail with no facilities of any kind? How many will be in your party? Are you taller than average? To see how this affects your gear decisions, visit our Advice Page.


I'm an experienced camper/hiker. What do you have for me?
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What kind of trip do you plan to take? Are you going for a short or long backpacking trip? What will the temperature ranges be? Will you be spending the night at an established, full-service campground, or out on the trail with no facilities of any kind? How many will be in your party? Are you taller than average? To see how this affects your gear decisions, visit our Advice Page.


What should I do if I cannot find something I need?
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We carry a few select items in each of the major gear categories - tents, backpacks, sleeping gear, etc - and numerous accessory items. But we don't carry hiking shoes for example. You can search our entire list of inventory here, by category or by keyword - if the word you enter is within the name or short description text, it will pop up. And sometimes we have stuff on hand not on the site - just give us a call here and ask.


What else other than your gear should I take on my trip?
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We provide the "biggies" and a good selection of incidentals and accessories you might need for your trip. You can usually round out your needs at the local grocery, outdoor store, or Wal-Mart. If you're in the Phoenix area, we carry anything you'd need at our retail store. See our Advice Page for checklists.


How can I figure out which of your gear is best for me?
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What kind of trip do you plan to take? Are you going for a short or long backpacking trip? Will you be spending the night at an established, full-service campground, or out on the trail with no facilities of any kind? What will the temperature ranges be? How many will be in your party? Are you taller than average? To see how this affects your gear decisions, visit our Advice Page.


Will you sell the gear to me?
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We do sell a few incidentals and accessory items online, and we have pretty much anything you'd need at our store. We also usually have used gear for sale. We may be willing to sell to you whatever you've rented if you keep it within that same transaction period. It depends on the item, so just give us a call to discuss.


Where can I find your list of user guides for the gear I rented?
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Start by looking for an owner's manual or other instruction sheet normally provided with the gear. If not there or if you want additional information, find the product description on our web site and read it - there may be links to additional information from there. Also, we've summarized most of the manuals and reference guides we have at one location here.


How do I contact you if I have more questions?
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We're ready to answer your questions about our products and services, but we've tried real hard to provide a lot of info on this site to minimize any problems. In addition to these FAQ's, see our Advice page. Also, full instructions and additional contact information are provided with each gear rental shipment. If needed, the best way to reach us is here; if we're on another line when you call we will reply or call you back within a few hours during business days.


What GPS brands do you carry?
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We carry Garmin & Magellan - two of the largest GPS Manufacturers in the world. We have models for backcountry use, auto travel in North America, and auto travel in Europe, Australia, the Middle East, and many other destinations.


Will the GPS "talk" to me?
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Each Auto GPS Unit provides directions via audio 'voice' and also via a color LCD display. Our handheld GPS Units do not have audio capabilities but provide directions via maps and coordinates.


What areas of the country are covered?
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Our auto navigation units come with maps that cover the entire US and Canada. We have auto units for many international destinations. Handheld units for backcountry use work anywhere in the world.


What countries do you have GPS Units for?
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USA & Canada; Mexico; all European countries; South Africa; Brazil; Israel; some Middle East countries; and New Zealand.


What GPS is best for geocaching?
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The models we settled on for a good compromise between ease of use and functional value are in the Garmin eTrex line. This is a high-quality, well-reviewed product specifically designed for hiking and geocaching use from one of the world's top manufacturers of GPS units. It costs a bit more, but we also have a more powerful units available in the Garmin 60cx. See the GPS Navigation category for full details.



How difficult is the GPS to operate?
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Because each person's technical ability is different, this can be a difficult question to answer. I can say however, that they are created to be user friendly and that with a couple of minutes playing around, most people are able figure it out pretty quickly. If all else fails we provide basic how-to guides with each unit. The manufacturer websites also have 'quick start guides' that can help.


How is the GPS powered?
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Handheld GPS Units are powered by AA Batteries available almost anywhere. Our Auto Units are powered by the vehicles 'cigarette lighter outlet', with rechargeable batteries.


Why rent instead of buy?
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You can save money by renting gear you need only some of the time. Unless you are a frequent camper or backpacker, investing in costly gear for only occasional use doesn't make financial sense. You can rent our high quality, top-brand gear for much less than you'd pay to buy even inexpensive, low quality brands. For the price of a round of golf for a few hours, enjoy the great outdoors for days!


Why rent online instead of from a local store?
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The typical local rental option - if available in your area at all - is an inconsequential sideline to a retail dealer's primary mission of selling new gear. Our main focus is rentals - we want to ensure you have the most enjoyable experience possible. Even though we have a retail store in the Phoenix area that sells normal backpacking and camping gear and supplies, rentals are still the biggest part of our business. Most stores offer limited selections of worn out, low-quality gear; we offer only high-end gear in top condition while maintaining very competitive rates. Trust us, the last thing you'll be thinking about a few miles into a long hike with bad gear you picked up somewhere else is any saved dollars.


No, really - why should I rent from you?
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How about convenience? Select the gear you want from the comfort of your home or on your boss's dime, and we'll ship direct to your house or destination. No running across town to pick up and then drop off the gear by a retailer's deadline. Sure we have some shipping charges, but I'd bet that's less than the gas and hassle cost of going across town, and in at least 49 states we charge no sales tax - which will further offset a chunk of the shipping costs as well. There are other online sources of rentals, but we're the biggest, the oldest, and hopefully you'll find - the best!


How can I buy an item I have been renting?
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It all depends on the item, so give us a call to discuss if interested. To review our complete rental policy statement, see here.


You offer weekend to one-month rentals. What if I need something different?
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We're flexible with arrangements and will try to meet your needs. Email us from
here; and let us know what you have in mind. Also, keep in mind that transit times are on us, and are not part of your rental period.


How do I place an order?
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As you browse our gear inventory, you'll see buttons for various rental lengths. Clicking on the appropriate button will add the gear to your shopping cart. Rent that one item or continue shopping for more; each item will be added to your shopping cart. Then just follow the simple steps for "checking out". But don't mix different rental lengths within the same order unless you plan on dealing with multiple drop off dates.


How do I make a change to my order?
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We currently do not have a means of making a change to previously placed orders online. Just contact us at any time with the particulars; we'll reply to acknowledge your request, let you know of any problems, or ask any questions we might have about the change.


How do I cancel an order?
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There's no way to go thru the site and edit a previously submitted order, but we can handle it in other ways. Send us an email to cancel the existing order and then go back online and submit a new one with any changed info; or, just call or email us with what you need to happen and we'll straighten it out. If we handle it manually, we may need to take your credit card info over the phone.

If you cancel your order less than two weeks in advance of the scheduled day of shipment, a $10.00 processing fee will be charged to your card. If we made special inventory arrangements and have made advance deposit arrangements with you for this special order, this deposit may be forfeited if you cancel. For obvious reasons, cancellation of an order is not an option once the gear has left our facility and is on its way to you.


What is your deposit policy?
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Our rental prices are low, but we must be protected from loss of the high value of our gear while it is in your possession. Right before we ship the gear to you, our common practice is to place a reserve against your credit card for the amount of the deposit, which will be no more than the retail value of the gear. The exact amount is shown on your order before you place it. When we receive the gear back in a timely manner and in good condition (see Rental Policies); we release the reserve and charge only the rental fee with any applicable shipping and tax charges.

For credit card transactions, we will reserve, but not charge, this deposit against your credit card account just prior to shipment. This is called an "authorization" on your account, similar to a car rental transaction for instance, but does not show up on your credit card statement and does not incur interest charges from your credit card company. We usually wait until the gear is returned before we actually charge your credit card account for the rental fee and any shipping and taxes. The deposit reserve is automatically released upon its safe and timely return. Additional amounts will be charged against your card only if the gear is missing, damaged, you are late in dropping it off for return, or you decided to purchase it. If you give us a debit card, the authorization will look like a deduction from your bank account. That's just the way the bank handles it; we don't actually get that money. To review all of our rental policies, see here.

Some special orders - high volume or of other unusual nature - may require a non-refundable deposit if we have to make special inventory arrangements to meet your needs. We will immediately contact you to discuss the matter if such a situation arises. Some smaller dollar transactions with little loss exposure are just charged in full at the time of shipping, with no added deposit.


How will the deposits and rental fees be charged to my credit card?
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Each piece of gear has a deposit amount associated with it which is no more than its retail value. When you check out, the dollar amount of the deposit is indicated along with the rental and shipping fees. Right before we ship the gear to you, we will put an "authorization hold" on your credit card account for the deposit amount. This will not show up on your statement, but will affect your available credit. For example, if you have $3,000 credit available on your credit card, and we put a reserve against it of $600 to cover the value of the gear we're renting to you, you will only have $2,400 in available credit to use for other purposes during that time. There is no interest charged to your account by your credit card company during the hold period. When you have returned the gear in a timely manner and in good condition, we then process the charge for the actual rental fees, any applicable taxes and shipping costs. The "authorization hold" amount placed prior to shipping is then automatically released from your account. Only the actual transaction that is posted after we receive the gear back shows up on your credit card statement. To review our complete rental policy statement, see here.


How far in advance must I place an order?
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We can generally ship your order within 2 business days of its receipt; often the same day. Delivery via ground shipment typically requires 3 to 5 business days from the ship date. Your order should therefore be placed at least 5 - 7 business days in advance of your Start Date -just to get it there - and that's pushing it. Reserve as far ahead as possible to ensure best selection of gear, particularly if you want it in May thru September, the busiest time of the year for us. There's no downside to placing your order early as nothing is charged until we're about ready to ship.

At certain times, inventory may not be available for your desired Start Date. IF that happens, you will be advised within 24 hours if your Order cannot be accepted due to prior inventory commitments. Alternative products or dates or can be discussed with you at that time.

Rush shipments may be available at an additional expedited shipping cost as charged by our carrier; contact us for special requirements.


How do I pay by check instead of credit card?
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There's a couple of ways you can do that. Go ahead and place your order through normal means, using a valid credit card that the system will accept to allow submission of your order. Nothing will be charged or reserved against the card. Write down the order number that you see when the order is submitted and send that to us along with your name, address and contact info, plus a check equal to the deposit amount associated with the order. We'll deposit the check and ship the gear, and then issue a refund check for the difference between the deposit and actual rental charges as soon as we get the gear back. Or, make a list of the gear you want, and email it to us here; we'll get back with you on how to handle everything. Any payment in the form of check will need to be received by us at least 10 days prior to our shipping the order.


How do I check out the status of an order or shipment?
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As soon as we receive your order, we review it for any problems or questions that might arise. We will contact you as needed. You can contact us at any time if you have any questions on your order. When we ship your order, we will email you a notice, along with a shipping tracking number (usually from UPS) that you can use to follow the progress of the shipment to you.


How does the shopping cart work?
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STEP 1. After you select each item of gear for rent or purchase, your shopping cart page appears - we call it "In My Backpack". You can change the quantity of any gear item you want on this page, or remove an item by entering "0" in the quantity box; then click on "Update". You can then either click on the button that says "Return to Shopping" to add more gear, or proceed to checkout.

STEP 2. Here's where you enter or edit your billing info and shipping address, as well as the "Start Date" which tells us by what date you need the gear. We ship the gear in time for it to be delivered to you usually on the day before your start date. The billing address for the credit card you use must match that on file at your credit card issuer. Although you enter the card info at this stage, your order will not be placed until you have had a chance to review total charges including shipping and taxes. This is a secure site; your card info is not maintained, nor does anyone at our office have access to the information you are entering.

STEP 3. Review and finalize your order. You can edit quantities, add more gear, change shipping info and enter any special instructions or requests here. Once everything is just the way you want it, click on "Final Step". You are then taken to our "Rental Policies" page for a chance to review everything to make sure we're fully aware of each of our responsibilities. There's no "gotcha" text in the fine print or anything like that - it's all pretty much common sense - but take just a minute to quickly review the policies. Click on "I Agree" to continue.
You'll get a recap or your order and an order number on a page you can print out for your records.


What payment methods do you offer?
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Our online shopping cart will accept Visa, MasterCard, Discover and American Express. Charges made thru our shopping cart are secured and very safe - the card information is not retained, nor do any individuals, including anyone at our company, have access to it once entered.

You can place credit card orders over the phone if you prefer. Call us at 480-348-8917 if you would like to do so, or if you have any ordering questions.

If you want to pay by check, we can accommodate your request thru a telephone order. Call us at 480-348-8917 to discuss details.

Orders and payment information can also be faxed to us at 480-522-1075.


How do you determine the reservation dates?
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You should place your order as soon as possible to ensure availability of the gear you want. Note that our inventory can get tight in the Summer months. Since we may need to allow as much as seven days for regular UPS delivery to your address, and we need a couple of days to process your order, we may have to contact you on short-notice orders to arrange expedited shipping. Or, just
contact us if you need something on short notice.

There is no downside to placing your order well in advance - we do not charge or authorize the deposit against your credit card until we ship the gear to you.

You do not have to factor shipping time to and from for the rental period length you want the gear. The in-transit time to and from you is "on our clock", not yours. Be careful and don't mix different rental period lengths on the same order, such as renting a tent for a weekend and a sleeping bag for a week - unless you intend to of course - otherwise you may end up with multiple return dates to contend with.

Because of UPS delivery schedules, we cannot accept a "Start Date" falling on Saturday or Sunday. If we anticipate an inventory problem at your requested start date, we will contact you ASAP to discuss options.


What can you tell me about your Prices and Shipping Costs?
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As you browse through our product listings, you'll see the prices for various rental time periods. If applicable, also included will be a purchase price alternative. We invite comment and comparison to any other rental or retail source - local or on the web - of comparable gear, as we have tried to price everything at very competitive rates. If you have some unusual circumstances, high-volume requests or longer rental period needs that our standard options do not meet, we'll be glad to try to accommodate you; contact us here.

Shipping costs are based on UPS delivery to and from your location and ours in Tempe, AZ, which is a suburb of Phoenix. The shipping costs are calculated based only on the gear weight and distance. There are no handling or boxing fees. The shipping cost that appears on your shopping cart invoice comes direct from UPS for the lowest possible rate. The site will calculate the shipping costs after you have entered your ship-to zip code and have entered the items of gear you want. You can change, cancel or add to your order after reviewing the total charges including the rental fees and shipping. There are no charges made to your credit card until the gear is actually shipped to you.

If you want gear shipped to multiple locations, we can accommodate that request, but unfortunately not thru our site's shopping cart. Contact us and we'll be glad to work thru this or any other unusual ordering need you may have.


Do you charge Sales Tax?
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We ship from our facility in Arizona. Any shipments to addresses within Arizona are subject to sales tax, as are local pick-ups from our store, but we do not charge or collect sales tax on orders shipped to any other state. This policy is of course subject to change as may be required by any new laws governing Internet sales.


How do I know I'll receive my gear in time for my trip?
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Every effort is made to deliver the gear to your designated address not later than the day before your Start Date. Occasionally there are weather delays, or UPS screws up. That's why we give it a day's cushion to get there. The best prevention is ordering well in advance. When we ship, we send you tracking information so you can check into the status and location of your gear as it make its way to you. We generally use UPS for shipments. They can be a pain to deal with sometimes, and they aren't the cheapest option, but I'll give them their due - they are reasonably reliable.


How do I track my shipment?
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If you want to check on or confirm the status of an order prior to shipment, just contact us and ask any questions - we'll reply ASAP. When we ship the order, we'll email you the UPS tracking number; you can go to www.ups.com and follow its progress en route to your designated delivery address.


How do I get the gear back to you?
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Easy. Inside our shipping box to you with the gear is a return label. If applicable, clean and dry out the gear after your trip, and then re-pack into this same box. Affix the return label in place of the one addressed to you, re-seal tightly with strong boxing tape and then drop off at any authorized UPS shipping point. The shipping is already paid if you use the enclosed label. Just drop it off by your "Drop Off Date" to avoid any late charges. You are not responsible for any delays in shipping after you've dropped it off; just be sure to keep your shipping acknowledgement from the shipping point you choose to prove your drop off date in case of a problem. You are, however, responsible for lost or damaged goods, from the time you receive the gear until we receive it back; so you should consider adding insurance to the return shipment. The cost is nominal. To review our complete rental policy statement, see here.


Where can I find your 'Shipping Policies & Procedures'? RETURN TO TOP
To review our complete 'Shipping Policy & Procedure Statement' see here


Are Group Discounts available?
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Yes - Group and volume discount programs are arranged on a case-by-case basis. Call us to find out more.


What services do you offer Groups, Outfitters and Guides?
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We can work with outfitters, churches, tour guides, other rental companies, corporate meeting departments, hiking clubs, training groups - just about anything you can imagine. To discuss your group's needs, simply contact us here. Depending on your group size, we may need extra time to make inventory arrangements, so plan to make your reservations as far ahead as possible. We can handle groups of 200 and more if needed.

We offer discount and "partnering" programs for outfitters and guide services who may not want to deal with the inventory and administrative aspects of handling gear for their customers, or who need occasional supplements to their own rental inventory levels. If you'd rather concentrate on the fun part - leading groups into the woods - then we can handle the gear inventory, cleaning and organization for you! These programs are arranged on a customized basis to meet your specific needs; simply contact us here to discuss.


What are your guidelines on Group Sales and Donations?
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We offer custom programs for self-guided groups and offer donations to certain nonprofit associations in the outdoor industry; see here for more information.


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