RENTAL TERMS & CONDITIONS

All rentals are subject to the following terms and conditions. Please review thoroughly before placing your order. “We” or “us” means lowergear.com, and/or its corporate parent; “you” or “your” refers to the renter. Mainly, what this all means is that if "you" mess up, "you" owe "us".

START DATE. The desired starting date submitted with your rental order should be the latest date you need the gear to depart on your trip. Under our standard shipping arrangements, we try to get the gear to you at least one day before your start date. Because of shipping times and limited weekend delivery options, the effective “Start Date” for your rental must fall on a weekday. If you need gear for a weekend departure, use the preceding Friday as your Start Date.

DROPOFF DATE. The date the gear must be cleaned, re-boxed and dropped off for shipment to any UPS office or authorized center such as a UPS Store.

RENTAL LENGTH. The time-options for rental of gear and descriptions include:

• Weekend: Typically for a Friday “Start Date”, with the rented gear normally being delivered to you on Thursday. The immediately following Monday is your “Drop Off Date”. Mid-week 3-day rentals are OK as well.
  
  
• 1-week: Can be any Start Date of Monday – Friday, with the latest Drop Off Date being one week from your Start Date.
  
  • Example: If your Start Date is on Wednesday May 21, the gear will be delivered to you usually by the day before (Tuesday, May 20), and will be due at a shipping center not later than the following Wednesday, May 28.
    
    
• 2-Week: Can be any Start Date of Monday – Friday, with the latest Drop Off Date being two weeks from your Start Date. Longer term rentals are available; call for details.
  
  • Example: If your Start Date is on Friday, May 23,the gear will be delivered to you usually by the day before (Thursday, May 22), and will be due at a shipping center not later than the second following Friday (June 6).

LATE CHARGES. If you do not deliver the gear for return shipment by your required Dropoff Date, late fees may be assessed at the daily rate for Weekend Rentals.

DEPOSITS. To help protect us against loss, damages or theft of the gear, we require a deposit. This amount will not be charged, but will be reserved against your credit card limit as a pre-authorization. It will be released upon return of the gear in the same condition as when delivered, normal wear and tear excepted. Any charges or reimbursement costs due us beyond the deposit amount will also be charged to your credit card.

CLEANING. We will clean and disinfect all gear before delivery to you. You must return the gear to us free of mud and heavy dirt. The gear must be dry before shipping to us to avoid mildew or mold, the presence of which would result in charges against your deposit for repair or replacement.

DAMAGES. Our rental rate assumes a limited amount of wear which may occur with a rental use. However, rips, tears, excessive dirt or stains, mildew, or missing parts noted upon return will result in charges against your deposit for repair or replacement.

LOSS/THEFT/NON-RETURN. You are responsible for the gear at all times between delivery and return to our facility. We provide no insurance against loss once delivered to your address.

SHIPPING. Shipping is based on low-cost options from our facility in Arizona to your designated point of delivery, and then the return to our facility. We prepay the to/from shipping, and the cost is included in the total that will be charged to your credit card. A prepaid return shipping label will be in the box with the gear delivered to you. You may use the same box to pack and return the gear to us. After cleaning and drying the gear, simply re-seal the box, affix the label, and drop off at an authorized UPS shipping facility.

Any refused deliveries will be processed as a completed rental transaction, with the full rental fees assessed to the renter.

Every effort is made to deliver the gear to your designated address not later than the day before your Start Date. Occasionally there are weather delays, or UPS screws up. We try to find a solution if that happens, but our liability is limited to the prorated rent related to the delay. Special provisions govern expedited shipping done at your request; ask us for details.

SALES/USE TAXES. Gear shipped to Arizona addresses, or as required elsewhere, that is subject to applicable transaction (sales) taxes will be added to the rental fee.

LIABILITY. You recognize and acknowledge that outdoor activities such as hiking and cooking with fire can be inherently dangerous and unpredictable. We are not responsible for any accidents that may arise from your activity or use of our gear, and you hereby agree to indemnify us from any claims, charges or costs arising from your use of our gear or any related activities.

While we will provide you gear as described in our product descriptions, we do not expressly or otherwise guarantee or warrant the gear for any specific performance or purpose other than as it is described. If any item of gear malfunctions or otherwise fails to perform its described functions, our maximum liability to you is the rental value paid for the item.

RESERVATION REQUIREMENTS. Delivery via ground shipment typically requires 3 to 5 business days from the ship date, depending on your distance from Arizona. Your order should be placed as far in advance of your Start Date as possible to ensure availability and best selection of gear.

At certain times, inventory may not be available for your desired Start Date. You will be contacted if your Order cannot be accepted due to prior inventory commitments or other reasons. Alternative products or dates can be discussed with you at that time.

Rush shipments are available at additional shipping costs as charged by UPS; contact us for special requirements.

CANCELLATIONS. If you cancel your order in writing more than two weeks ahead of the scheduled shipping date, no fees will be charged. If less than two weeks, but prior to the day of shipment, a $10.00 processing fee will be charged to your card. Additional financial commitments may be required for large orders or orders for which we make special inventory arrangements; you will be notified in advance if we deem such commitments appropriate. Cancellation of an order is not an option once the gear has left our facility.

VENUE. Any judicial actions arising from our rental of gear to you will be held in the appropriate court in Maricopa County, Arizona.